Help/FAQ

Just in case we haven’t explained every part of our course well enough for you, we’ve put together some answers for questions you might have about masking a ticket from your auto insurance, traffic school requirements, your traffic school eligibility, and our online traffic school course:

My court doesn’t appear to be on your list. What should I do?

Our course is licensed by the California DMV, so if you received your citation anywhere in the state, our course will meet all requirements to mask your citation. Simply Register Now and get started!

How will I receive credit for the course?

Upon completion of your final exam, we will electronically submit your traffic school certificate of completion to the DMV on your behalf. This is completed within 72 hours of completing our course. Once you complete the course, you will receive a receipt for your records. Our convenient electronic submission makes our course even easier for you!

What are your office hours?

If you are going to call us, we are here for your support 24/7! There will always be someone here to answer your calls and questions at any time of day. If you need to contact a course instructor, one is available during regular office hours Monday-Friday from 8:00 a.m. -5:00 p.m. (PST).

How long does it take to get my certificate?

Since we submit your certificate directly to the DMV on your behalf, you will not receive a physical certificate. You will, however, receive a completion receipt for your records immediately upon successfully completing the course.

What should I do if I don’t have an email address? I noticed that there is a spot for email addresses on the registration.

If you do not have an email or access to one, that is perfectly fine! You can still enroll in our program and take the course. The email is an optional field so we can send students receipts of their registration, payment, and completion (Keep in mind that the completion email is NOT an actual certificate). It is just a courtesy email to show your completion. The courts will not accept this email as a completion certificate). Please be aware that by not providing an email address, however, you will not receive a registration, payment or completion receipt.

Does the course cost money?

Our course is available for an everyday value price of $34.95. The cost includes everything you need, including our easy open book quizzes, live 24/7 support and submission of your certificate directly to the DMV. Check our homepage for daily deals and discounts.

Why do I need to pay for the course if I already paid the court?

California traffic school costs money because what you paid to the court is actually called a traffic school administration fee. The administration fee is a fee that covers court costs only, not fees for any traffic school.

How will I be able to pay for the course?

You can pay right before your registration is complete either by credit or debit card. We accept all major cards. You can also send a check or money order to our mailing address:

My California Traffic School
601 E. Daily Drive, Suite 110
Camarillo, CA 93010

You can always opt to pay for the course at a later time. This option to start now and pay later makes our course even more convenient for those who need a little extra time to make their payment. We only require payment before you take the final exam.

How can I log back into the program if I am already registered?

If you have already registered, it is really simple to get back into the course! Just go back to our home page and you will see a login section on the right hand side. Enter your username and password and click login. Once you have entered the course, you will be able to start from where you left off. If you have forgotten your username and/or password, you can Click Here for assistance.

Can I do everything online?

Why else would you take an online traffic school! With our course everything is done online from the comfort of your own home, so you can feel free to kick off your shoes and prepare for a relaxing and hassle-free online defensive driving school experience.

How many questions appear on the final exam?

The final exam will feature 25 multiple choice questions. Like the rest of our course, this test is open book so you don’t have to worry about failing. On top of that, that passing rate is a very reasonable 70%. If, for some reason, you do fail the final exam, don’t worry! You are given two chances to pass the final exam with no additional charges.

How many questions are going to be on the quizzes throughout the course?

There is a quiz at the end of each chapter you complete when participating in our driver safety course. Each quiz will only be three questions and you can retake each one until you pass.

Will my username and password ever expire?

Not at all! You will always have access to log on and off using the username and password you created when registering. After you finish the course, you will no longer be able to see the course material, but you will still have access to the certificate tracking page.

Is there anything I can do if my due date has already passed?

If your traffic school due date has passed, all you can do is give the court you are dealing with a call and simply ask them if you are eligible to get an extension. Sometimes they will allow at least one extension. It never hurts to try!

I need my certificate expedited. What options do I have?

If you are on a quickly approaching deadline, My California Traffic School is the best online traffic school for you. Once you complete our course, we take care of electronically submitting your certificate directly to the DMV on your behalf within 72 hours. If you need your completion submitted immediately, we have rush processing options available. The DMV will take care of masking the points from your driving record.

Are there any special software requirements for taking this course?

We do not require you to have anything that most people don’t already have on their computer. All that is needed is Adobe Flash Player. If this is software that you do not already have, you can simply download it from their website. It is free and doesn’t take too much time to get it up and running on your computer or laptop.

Do I need to the complete the course all in one sitting?

Definitely not! We understand that the course can take a few hours. Taking the online traffic school program with us is a different experience than that of an in-classroom course. You are able to do a little bit of the course at a time, at your own pace, and at any time of the day. We want to make sure your experience with our traffic school is simple and convenient.

Am I able to use someone else’s computer or internet service?

Of course! For those who do not have a computer or laptop, you are still able to take the course. Find a friend or family member with access to a computer or laptop and borrow theirs or go to a local library. You can take our program from any computer with internet access.

Student Login

» Trouble Logging In?
» Track Your Certificate

Frequently Asked Questions

  • My court doesn't appear to be on your list. What should I do?

    Our course is licensed by the California DMV, so if you received your citation anywhere in the state, our course will meet all requirement to mask your citation. Simply register now and get started!

  • How will I receive credit for the course?

    Upon completion of your final exam, we will electronically submit your traffic school certificate of completion to the DMV on your behalf. This is completed within 72 hours of completing our course. Once you complete the course, you will receive a receipt for your records. Our convenient electronic submission makes our course even easier for you!

  • What are your office hours?

    If you are going to call us, we are here for your support 24/7! There will always be someone here to answer your calls and questions at any time of day. If you need to contact a course instructor, one is available during regular office hours Monday-Friday from 8:00 a.m. - 5:00 p.m. (PST).

  • How long does it take to get my certificate?

    Since we submit your certificate directly to the DMV on your behalf, you will not receive a physical certificate. You will, however, receive a completion receipt for your records immediately upon successfully completing the course.

  • More FAQs...

Stay Connected

Email: info@mycaliforniatrafficschool.com

Latest Blog

National Women's History Month: Road Warriors Mar 23

March is National Women's History Month and we've spent the month celebrating some remarkable women ... Read More

DMV Licensed Provider